User Data Deletion Instructions

Last Updated: 27 October 2026



1. Delete Facebook and Instagram Data

When you connect a Facebook Page or linked Instagram Business account, we store an access token, the Page or account identifier, the account name, and the granted permission scopes. We use this only to list your Pages and to publish posts you approve.

To delete this data:

1. Sign in to Propello Suite at https://propellosuite.com
2. Go to Marketing → Channels
3. Click Disconnect on the Facebook or Instagram channel

Disconnecting immediately erases the stored access token and marks the connection as revoked. No further Facebook or Instagram data is requested or stored after that point.

2. Remove the App from Your Facebook Account

You may also revoke access directly from Facebook:

1. Go to Settings & Privacy → Settings on Facebook
2. Open Apps and Websites
3. Select Propello Suite and choose Remove

This revokes our access tokens at Meta. To also erase the records held on our servers, follow the steps in Section 1 or submit a request under Section 3.

3. Request Full Deletion of Your Data

To request deletion of all personal data we hold about you, email [email protected] from the email address associated with your account. Include the word "Data Deletion Request" in the subject line.

We acknowledge requests within 5 business days and complete verified deletions within 30 days, except where retention is required by law. We will confirm in writing once deletion is complete.

4. What Is Deleted

• OAuth and Page access tokens for connected Facebook and Instagram accounts
• Connected account identifiers, account names, and permission scopes
• Your account profile, business data, and uploaded files, on full account deletion

Posts already published to your own Facebook Page or Instagram account are owned and controlled by you. Delete those directly on Facebook or Instagram — we cannot remove them once published.

5. Contact

• Company: Propello Inc.
• Privacy: [email protected]
• Support: [email protected]

Full details on what we collect and why are in our Privacy Policy.